Introduction

These terms and conditions govern the use of transportation services provided by Sweet Travel Cancun. By using our services, you agree to be bound by these terms and conditions.

Reservations and Payments

• Reservations: Reservations must be made in advance via WhatsApp or email.
• Payments: All payments must be made at the time of booking.
• Confirmation: Once the reservation is completed, a confirmation will be sent via email with the details of the reserved service.

Cancellations and Refunds

• Customer Cancellations: Cancellations must be made at least 24 hours before the scheduled service time to receive a full refund. Cancellations made less than 24 hours in advance will not be refunded.
• Changes: Changes to reservations are subject to availability and may incur additional charges.
• Sweet Travel Cancun Cancellations: We reserve the right to cancel or reschedule services due to weather conditions, mechanical issues, or any other circumstances beyond our control. In the event of a cancellation on our part, a full refund or the option to reschedule will be offered.

Customer Responsibility

• Punctuality: Customers are expected to be ready for pickup at the agreed time. Sweet Travel Cancun is not responsible for delays caused by customer tardiness beyond 2 hours after flight arrival.
• Conduct: Customers are expected to maintain respectful behavior during the service. We reserve the right to refuse service to anyone who behaves inappropriately.

Sweet Travel Cancun Responsibility

• Insurance: All our vehicles are insured according to local regulations. However, Sweet Travel Cancun is not responsible for the loss, damage, or theft of personal belongings during the transfer.
• Limitation of Liability: Sweet Travel Cancun is not liable for delays or cancellations caused by circumstances beyond our control, such as adverse weather conditions, traffic, or other events.

Privacy Policy

• Personal Data: The personal information provided by customers will be used exclusively to process reservations and improve our services. We will not share your information with third parties without your consent unless required by law.
• Security: We implement security measures to protect our customers' personal information during transmission and storage.

Changes to Terms and Conditions

Sweet Travel Cancun reserves the right to modify these terms and conditions at any time. Modifications will be effective once posted on our website.

Governing Law

These terms and conditions are governed by the laws of Mexico. Any dispute related to these terms will be subject to the jurisdiction of the competent courts in Cancun, Quintana Roo.

Contact

If you have any questions about these terms and conditions, you can contact us through the means specified on our website.